IT Specialist & Full-Stack Developer
Mohanad Alawami
Systems & Infrastructure · Business Applications · Technical Project Delivery
IT specialist and full-stack developer with 5+ years managing technology environments end-to-end — from web applications and servers to Microsoft 365, networking, and business email.
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About Me
I'm an IT specialist and full-stack developer with 5+ years of experience — I've progressed from Web Developer to IT Manager, taking full ownership of a company's technology environment, while building custom business systems and integrations along the way.
Experience
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Seen Travel
IT Consultant — Part-Time
- Provide part-time technical support, incident resolution, and infrastructure upkeep for the web platform and internal systems after transitioning from the full-time role.
- Remain the escalation point for the administrative and ticketing systems built during the full-time tenure.
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Seen Travel
IT Manager
- Owned the company's entire IT function, covering business applications, servers, domains and email, networking, hardware, vendors, and end-user support for approximately 20 staff.
- Managed the company's IT infrastructure end-to-end, including VPS servers, MySQL backups, Cloudflare DNS, business email, Microsoft 365, office networking, endpoint protection, hardware, CCTV, and attendance systems.
- Built and maintained custom administrative systems for customer requests, orders, refunds, and invoicing, processing 1,600+ requests.
Featured: the automated flight ticket system
- Developed an automated flight ticket management system that reduced ticket issuance to approximately 2 minutes per ticket and processed 380+ tickets in its first month.
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Seen Travel
Web Developer
- Developed the company website from scratch, reaching 3,000–6,000 monthly visitors, with responsive layouts in Arabic (RTL) and English.
- Applied on-page SEO and monitored performance through Google Analytics and Search Console.
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Freelance
IT Project Manager & Full-Stack Developer
- Led end-to-end delivery of multiple concurrent projects across four sectors — Hajj services, container shipping, esports, and student transportation.
- Acted as sole developer and project manager on each engagement — analysis, database design, development, deployment, and post-launch support.
Skills
Tools & Platforms
The tools and platforms I rely on throughout my professional work.
Git
GitHub
Microsoft 365
Google Workspace
Zoho CRM
Zoho Mail
Cloudflare
AnyDesk
Figma
Photoshop
VS Code
Databases
Payments & Integrations
Systems & Infrastructure
Domains, DNS & Email
Microsoft 365 Administration
Networking & Remote Access
Hardware & End-User Support
Service Management
Project & Delivery
Digital & Analytics
Cloud
Industries
Education & Professional Development
Diploma in Information Technology
King Faisal University
Professional Development
AWS Cloud Practitioner Essentials
Ministry of Communications and Information Technology · AWS
AI Concepts & Advanced Applications
SDAIA
Managing Complex Organisations
Ministry of Tourism
Marketing Communication
Ministry of Tourism
Languages
Arabic
Native
English
Professional
Selected Projects
Seen Travel — Internal Business Systems
2022–2026IT Manager & Full-Stack Developer
Designed and operated internal business systems supporting customer requests, ticketing, orders, refunds, invoicing, and staff operations.
- 1,600+ customer requests processed
- Ticket issuance automated to approximately 2 minutes per ticket
- 380+ tickets processed in the first month
- Payment and BNPL integrations
- Flight and hotel supplier API integrations
- Internal request tracking and administrative workflows
Alfarkadain
2024Freelance — IT Project Manager & Full-Stack Developer
Registration platform for Hajj program applications, with a full admin panel managing pilgrim data, travel itineraries, payments, and invoices — role-based access separates Admin and Data Entry to protect sensitive personal data.
NoahShipper
2021Freelance — IT Project Manager & Full-Stack Developer
Company site for a container shipping business with service listings, centered on a custom price calculator quoting shipment cost from weight, distance, shipment type, and destination.
k7eSports
2021Freelance — IT Project Manager & Full-Stack Developer
Public team profile site showcasing players, squads, and achievements, backed by an admin panel for join requests and achievement records.
Salam UTF
2020Freelance — IT Project Manager & Full-Stack Developer
Student transportation platform for scheduling pickups in advance, with an admin panel for managing drivers, vehicles, and schedules.